Duty of Care
For all Ground Transportation Services and their Drivers
All ground transportation services and drivers, whose vehicles include but are not limited to a sedan, SUV, van, mini-coach or bus should adapt the following suggested practices: Drivers should be properly screened, licensed and trained, which includes the following:
- Criminal background and security check by a certified agency or equivalent
- Pre-hire drug testing and random testing program, when required by USDOT
- Driver training program that includes driver duties, customer service, safety and defensive driving skills
- Certified medical examination, as required by City of Houston ARA regulations
- Proper supervision, retraining and discipline when appropriate
Ground transportation vehicles should be properly licensed, safe, and commercially insured which includes the following:
- Commercial insurance with liability coverage, as required by City of Houston ARA regulations
- Proper licensing permits from the city of Houston and Houston Airport System
- Motor vehicle inspections, as required by City of Houston ARA regulations
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Passenger’s Bill of Rights
for all ground transportation Services
All passengers of a ground transportation vehicle, including but not limited to a sedan, SUV, van, mini-coach or bus, are entitled to the following, and should have the right to ask the driver to provide:
- Proof of proper commercial-for-hire licensing and certifications as governed by local, state and federal regulations
- A safe and courteous driver that obeys all traffic laws with proof of commercial vehicle insurance
- Assurance that the vehicle being driven, has undergone regular inspections, and is certified safe and mechanically sound
- A fully-vetted and trained driver that has undergone official criminal background checks and pre-hire drug testing
- Ready access to the transportation service provider, via email, telephone or in-person, of the ground transportation service to voice any concerns or complaints that arise before, during and after the ride
- A quoted fare for your trip and a final charge that matches that agreed-upon amount (except in cases of changes in trip itinerary or duration)
- Air conditioning or heat on request
- Access to fully functioning seat belts